Check Policy

We regret that we are no longer able to accept personal checks. We still accept certified checks, cashier’s checks and traveler’s checks. Please use your Visa check card with your PIN number to access funds from your checking account. We appreciate your understanding and apologize for any inconvenience to you.

Returns

Bicycles

Bicycles are not returnable for a refund. A bicycle may be exchanged for original purchase amount credit within 5 days of purchase for a model of the same value or higher IF the bicycle is un-ridden and in showroom condition as determined by the store manager, unless;

the bicycle was special ordered

the bicycle was on layaway

it was on sale more than 10% off MSRP

it was a closeout deal such as (but not limited to) a prior year’s model

Accessories

Accessories may be returned for a full refund within 15 days of purchase if unopened in its original packaging and accompanied by the original receipt. Refunds will not be given if those conditions are not met. Additionally;

shoes may not have had cleats mounted nor show scuff marks

helmets may not have been worn

shorts, jerseys, socks and gloves may not have been worn

Parts

Parts installed on bicycles by Sunshine or the Customer are not returnable for a refund. Parts never installed and in their original packaging may be returned for a full refund within 15 days of purchase with the original receipt unless they were special ordered or on layaway.

Food Products

Food products are not returnable or exchangeable.

Labor

Labor charges are not refundable.

Limited Free Service

Sunshine Bicycle Company offers 1 year of limited free service with the purchase of a new bicycle at our store. We want to ensure that your bike is in great working order for you to enjoy. Please take a moment to look over some of the aspects of our service.

Why does Sunshine offer free service?

Our free service is intended to back up our assembly work and guarantee that the bike functions as it should under normal conditions.

What is covered with the free service?

We make minor adjustments needed to keep your bike in great operating condition as it breaks in. This includes adjusting the derailleurs and brakes, adjusting bearings that may have loosened, tightening any bolts, truing the wheels if necessary and performing a safety inspection.

What is not covered with the free service?

Our free service is limited to the minor adjustments listed above. Overhaul work or any out-of-the-ordinary upkeep is not included. Cleaning the bike is not included. Rider positioning or fitting is not included. Cleat installation is not included. Additionally, we do not provide free service for the installation of aftermarket parts and accessories during the year.

What would void the free service?

Free service will not be provided once normal conditions of the bicycle no longer exist. This includes (but is not limited to) excessive wear or damage from hard riding, accidents and warranty problems. We will also stop providing free service if you have replaced original manufacturer’s components with aftermarket parts, unless they were purchased at and installed by Sunshine Bicycle Company in Clemson.

Are there any charges that may apply when getting the service?

Under normal circumstances there are no charges. However, if we deem that the bike has been mishandled or that its condition is not the result of normal use, there will be a labor charge for your work. You will be charged a $15 cleaning fee if you drop your bike off for service muddy, extremely dirty or excessively greasy.